A friendly, helpful & professional experience.
Mercedes Benz B service included a very thorough and honest inspection of my 15 year old car and a breakdown of how we can prioritise work required. With a good loan car and an MB McLaren parked outside along with older Mercs I think I've found the right place to look after my car.
Steve&Lee thank you very much for sorting out my fathers left hand drive car ... really good service
No review as such, just a statement of facts.I booked my C230k in for a routine A-Service and highlighted some problems with the suspension and air conditioning.I was advised upon completion that the Wheel Bearings required tightening, just hr labour. An extra 15% didnt seem relevant in relation to safety. I have never had loose wheel bearings before but always a first time.Re-booked to complete work on suspension which hadnt been completed.I was quoted for repairs and I specifically requested Mercedes Benz parts. The car was booked in.No updates and when I called them Didnt you get our message allegedly a message was left with another customer by mistake. Strange but highly possible, I have never had such a problem before but always a first time. It was five days before the car was completed and quoted price increased from 580 to 950 due to the addition of front springs. Strange but highly possible that the car develop new faults in 48 hours. Fortunately they had kept the spring and were able to show me where it had sheared. I was quite shocked having travelled over 400 miles completely unaware. Strange but highly possible.I collected the vehicle and was advised that it had been tested and all was OK. I paid in full and left.I had to contact AvantGarde as the car suspension was creaking from the rear. Very odd as it had been tested and all was OK. I couldnt get a response being the weekend. I booked the car back in. Between booking and returning the vehicle my car completely failed, fortunately as I arrived at the garage. In the 4 years I had owned the car, I have never had an electrical problem. Apparently the battery had failed due to the severe cold and caused the alternator to also fail. Strange but highly possible that the car develop new faults within 48 hours. I collected the vehicle and was advised that it had been tested and all was OK. They couldnt identify any problem with the suspension creaking. I was advised it could be age and mileage related. I paid in full and left. I raised the matter with AvantGarde and they said I should re-book the vehicle for further investigation.I booked the car into an independent Mercedes garage in Bristol near Ashton Gate. They diagnosed failed NSR bushes. My vehicle was repaired within an hour and no creaking in 6,000 miles since this repair. This would imply that it was NOT age and mileage related and that AvantGarde couldnt diagnose the problem, strange but highly possible.I asked AvantGarde to confirm what parts were used so any guarantee was documented with my service history. I was advised that OEM parts carried 1 year guarantee and Mercedes Benz 2 years. This was not documented on my invoice and I had no reasonable way of identifying parts used. I therefore have no reasonable way of maintaining any guarantee. I received a long winded response as to why they didnt have to document what parts had been used. I only asked for used parts to be documented so I could record any guarantee, a reasonable request or so I thought.Following independent legal advice, I was advised I would need to arrange an independent inspection and that I could claim back the cost if it was not correct. This would cost me upwards of 200. I dont fully understand the secrecy, not something I experience with other garages I use for other vehicles.I had my MOT at a Mercedes dealer who quoted me for genuine Mercedes parts.Suspension - 313.25 (MB) - 486.14 ?? (AvantGarde)Alternator - 295.32 (MB) - 250.80 ?? (AvantGarde)Battery- 151.38 (MB)- 122.00 Bosch (AvantGarde)Windsreen Wiper -29.99 (MB)- 36.00 Bosch (AvantGarde)MB parts appear cheaper and documented as genuine and guaranteed for 2 years. I first contacted AvantGarde by email on the 20th April 2018 and got no reply. Despite following this up on the 7th June 2018 I have to date had no response. I suspect I am not comparing like with like, silly me!!!!A strange but cautionary experience.
Steve has looked after my ML for the last 2 years and and has always been outstanding in all departments a first class garage I can thoroughly recommend.
Avantgarde Automotive is a UK Car Repair based in Clevedon, South West England. Avantgarde Automotive is located at Unit 14, Hither Green Industrial Estate, Clevedon BS21 6XU, UK.
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